FAQ

Solar-powered products operate by harnessing energy from the sun through photovoltaic (PV) cells or solar panels. After capturing the solar engergy, it is converted into electricity and stored in rechargeable batteries. This allow you to power your products.

Solar-powered products are highly energy-efficient. They are eco-friendly as they produce no greenhouse gas emissions and they save you electricity costs over time. It is a low maintenance, versitale way of operating our products.

Using the standard solar panel, it will take 3 days of full sunlight to fully charge your battery from empty. However, under normal use, users don't usually deplete their battery.

This answer depends on how much power you are using. If you continually use lights and a fan, we expect the battery to last 7-8 hours with continual use. There is a 4 hour timer in order to make sure you don't forget to turn off your system. If you still need to use it after the timer has gone off, just turn the system back on.

Yes, the pergola is equipped with a battery backup that stores solar energy, ensuring that the motorized features and lighting can operate effectively even on cloudy days or at night.

When the blades are fully opened at a 90 degree angle, they will protrude about 3 inches or 70mm.

'The motor and its casing is about 6 ¹¹/₁₆ inches or 170mm.

Installation usually takes between 4-6 hours with 3 people installing the pergola.

The typical installation and recommendation is on concrete or decking so that you can secure the pergola posts to the ground with anchors.

We don't recommned installing the pergola on patio pavers. Patior pavers are not secure and can cause movement in the pergola over time. Idealy, it should be bolted down on a concrete slab or wood deck.

The pergola is tested for 100mph winds when the blades are in a closed position and the pergola is fully anchored to the ground. In wind speed higher than that, you should open the louvers

The pergola is tested to hold up to 20 PSF (pounds per square foot) of snow when the blades are in a closed position. We recommend during heavy snow loads to open the louvers.

It is recommended to regularly check nuts and bolts at least twice a year during the usage season and tighten as needed.

Our pergolas are made of high-quality aluminum and require very little maintenance. The frames and gutters can be cleaned with mild household cleaners and a garden hose. We recommend checking the pergola gutters regularly to prevent buildup of leaves and debris and keep your pergola looking and functioning like new.

When the blades are fully closed, they seal together and create a barrier from rain. There are grooves in the blades that will guide the rain water to the side beams of the pergola where a gutter sits just on the inside of the beam. Then from the beam gutters, the water will flow to the posts and down to the bottom of the post to drain. If you choose not to install your pergola with posts, you will need to purchase a downspout to connect to the corners of the pergola so that you can direct the rain water as desired.

Yes, the pergola can be attached to an existing structure (customization needed) or built as a free-standing structure.

'Yes, you definitely can! We offer customization options for the pergolas that will fit to your needs. Contact us today to find out more.

Most states do not require a permit, however customers should check with their local municipality for any permits or restrictions that may apply. Don't forget to check with your HOA if your neighborhood has an HOA.

From the time the order is placed, it will take 25 days to process and manufacture the pergola. Then about 50 days for shipping depending on the destination.

Yes, we offer compatible roller shades to enhance privacy and protection from the elements.

10' width pergolas will come with a 46" fan. 13' width pergolas will come with a 52" fan.

Yes, you can! The Roller Shades are designed to work in sync with the pergolas and be controlled with the a single remote control.

The standard roller shade has a hole diameter of about 0.4mm