Frequently Asked Questions

Solar-powered products operate by harnessing energy from the sun through photovoltaic (PV) cells or solar panels. After capturing the solar engergy, the system converts it into electricity and stores it in rechargeable batteries. This allows you to power your products.

Solar-powered products are highly energy-efficient. Moreover, they are eco-friendly because they produce no greenhouse gas emissions. Additionally, they save you electricity costs over time. Furthermore, operating our products with solar power offers a low maintenance solution. It is also a versatile solution.

With the standard solar panel, it takes approximately 3 days of direct sunlight to fully charge the battery from empty. However, customers typically don't fully discharge the battery under normal usage conditions.

Yes, the pergola features a battery backup system that stores solar energy, allowing the motorized features and lighting to function effectively even on cloudy days or at night.

The motor and its casing is about 6 ¹¹/₁₆ inches or 170mm.

Our installation recommendation is concrete or decking surfaces, as anchors are used to securely fasten the pergola posts to the ground.

The pergola is designed to withstand wind speeds up to 100mph when the blades are fully closed and the structure is properly anchored. In higher wind conditions, we recommend opening the louvers for optimal stability.

We recommend periodically inspecting all nuts and bolts at least twice yearly during the operating season, and tightening them if necessary.

When the blades are fully closed, they form a waterproof seal. Special channels within the blades channel rainwater to the pergola's side beams, where an integrated gutter system directs water down the posts to the ground. If installing without posts, you'll need to purchase a downspout kit to connect to the pergola's corners and direct water runoff as desired.

Absolutely! We offer full customization services to create a pergola tailored to your specific requirements. Please contact us today to discuss your customization needs.

Yes, we provide compatible roller shade systems for enhanced privacy and weather protection.

Battery life under continuous use depends on your power consumption. For continuous use of lights and a fan, expect approximately 7-8 hours of battery life. A 4-hour auto-shutoff timer is included to prevent accidental drainage. If you need to continue using it after the timer expires, simply reactivate the system.

When fully opened at a 90-degree angle, the blades protrude approximately 3 inches (70mm) from the top of the pergola.

Installation typically takes 4-6 hours with a team of 3 installers, depending on the pergola size and complexity.

We do not recommend installing on patio pavers as they can shift over time, compromising stability. For optimal stability, we recommend bolting the pergola to a concrete slab or wooden deck.

The pergola is engineered to withstand snow loads up to 20 PSF (pounds per square foot) with blades closed. For heavy snowfall, we advise opening the louvers to prevent excess weight accumulation.

Our pergolas feature low-maintenance aluminum construction. For routine care, simply clean the frames and gutters with mild detergent and a garden hose. We recommend periodically inspecting gutters to clear debris and ensure optimal performance and appearance.

Yes, attachment to existing structures is possible with customization. It can also be installed as a free-standing unit.

Permit requirements vary by location. While many areas don't require permits, we strongly recommend checking with your local building authority and HOA (if applicable) for specific regulations before installation.

From order placement, custom pergola fabrication and processing take 25 days. Shipping adds approximately 50 days, with exact timing dependent on your delivery location.

10' width pergolas will come with a 46" fan. 13' width pergolas will come with a 52" fan.